Returns & Refunds

Last updated: January 2026

At Sold Out Plug, we aim to be clear and fair when it comes to returns and refunds.
Our approach aligns closely with the standards used on established marketplace platforms such as eBay, while allowing for site-specific purchases.

Returns

We accept returns in line with UK consumer law.

If you wish to request a return, please contact us via the Contact page within the appropriate timeframe after receiving your order. Requests must be made before returning any item.

Condition of Returns

Returned items must be in the same condition as they were received.

This is particularly important for:

• Collectible items

• Second-hand items

• Rare or limited items

Items that have been worn, used, altered, or damaged after delivery may not be eligible for a refund.

Collectible, Rare & Signed Items

Some items, including signed, autographed, or collectible items, may be subject to specific return conditions due to their nature.

Where special conditions apply, these will be clearly stated at the point of sale.

Refunds

Once a return has been received and inspected, any approved refund will be processed using the original payment method where possible.

Refunds are issued after the returned item has been confirmed to meet return conditions.

Live Auctions & Third-Party Sales

Items purchased through:

• Live auctions

• Third-party platforms such as eBay or Whatnot

are subject to the return and refund policies of those platforms.

Please refer to the relevant platform directly for purchases made outside of this website.

Faulty or Incorrect Items

If you receive an item that is faulty, damaged in transit, or not as described, please contact us as soon as possible so the issue can be resolved.

Contact

If you have any questions about returns or refunds, please contact us via the Contact page before sending any items back.